Bus 520

Bus 520

Emotional Intelligence (EI) focuses on understanding the emotions and attitudes of others. To manage

relationships effectively, we need to not only understand ourselves, but also increase what we know

about others. EI emphasizes four key competencies for leadership success:

 Self-awareness–the ability to understand our own emotions and how they impact others

 Social awareness–the ability to understand the emotions of others

 Self-management–the ability to think before acting

 Relationship management–the ability to build rapport with others


Grasping the realities of organizational behavior begins with an understanding of personality and

behavioral tendencies. Case Study 1 is designed to address issues pertaining to the emotions, attitudes,

and job satisfaction of others. Read the “Trader Joe’s” case study on page W-99 in the back of your

textbook to examine how emotions, attitudes, and job satisfaction influence decision-making.

Write a four (4) page paper in which you:

1. Examine the approach Trader Joe’s uses to promote a positive work environment for its

employees. Determine at least three (3) ways in which Trader Joe’s is able to increase job

satisfaction and performance.

2. Determine how Trader Joe’s uses the management process (planning, organizing, leading, and

controlling) to develop its employees.

3. Suggest two (2) ways that leaders can effectively manage relationships in general by using the

four (4) EI competencies.

4. Recommend at least three (3) leadership practices that Trader Joe’s could implement in order to

increase the competitive edge of the organization. Provide a rationale for your response.

5. Use at least five (5) quality academic resources in this assignment. Note: Wikipedia and other

Websites do not qualify as academic resources.

Your assignment must follow these formatting requirements:

 Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all

sides; citations and references must follow APA or school-specific format. Check with your

professor for any additional instructions.

 Include a cover page containing the title of the assignment, the student’s name, the professor’s

name, the course title, and the date. The cover page and the reference page are not included in

the required assignment page length.

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