Seminar

Assume you are doing a classroom presentation on managing customer service. Reread

 

your responses to the What Do You Think? questions that you completed throughout

 

 

this chapter. What are some service attitudes and practices that over time prepare you

 

to become an effective customer service manager? What training or retraining can help

 

a service professional to stay effective? What service and CSR issues do you believe are

 

the most challenging to manage? Which communication skills should customer service

 

managers demonstrate? Compile your responses, as directed by your instructor